Frequently Asked Questions

Specifying Shirt Size

When ordering short or long sleeve shirts please specify desired size with the drop down box next to the "add to cart" button. Sizes available are: Small, Medium, Large and Extra Large.

Return & Exchange Policy

We will honor returns and exchanges for up to 30 days from the date we ship the items on clothing only.

Exchanges

Send the items you would like to exchange back to us along with the original invoice/packing slip. You may want to make a copy of this invoice for your records. Be sure to include a note with your phone number, a brief summary as to why you are exchanging this merchandise (ex: too big, etc..). Exchanges will be subject to additional shipping charges. All returned merchandise must be in its original condition. We will not accept merchandise that has been washed or worn.

Returns

As long as the items are in their original condition and returned within 30 days, a refund will be issued for the cost of the item. (we do not refund shipping charges). Please include your order number in your email. Returns will be assessed a 15% restocking fee for the cost of the item.

Damages

Please contact us via email: LoNero@TheNewAlbum.com, a.s.a.p. if you notice a problem with your merchandise or if you feel there might have been a shipping error. We will assess the situation and take appropriate action to correct the problem at hand.

Domestic Shipping Times

Most in stock items ship within 1-3 business days.Once shipped, please allow 5-10 business days to arrive.

International Shipping Times

For international orders, most in stock items ship within 1 week and usually take 2-6 weeks to arrive. Please be careful to put the exact delivery address on the ship to information in order to avoid delays in delivery. Please note that your order may be subject to import duties and/or taxes imposed by Customs when your order reaches your country. We are not responsible for taxes and customs charges, please check your countries policies.